All Orders
- Processing Time: Orders usually ship within 1-2 business days. Transport time may vary from 2-5 business days depending on your location. Orders ship from Montrose, MN 55363.
- Expedited Shipping: Expedited shipping may be available for eligible orders. Please contact us before placing your order to check if your order qualifies.
- Tracking Information: Once your order has shipped, you will receive tracking information via email as soon as the shipping label is created.
If you have any questions or need assistance, don’t hesitate to reach out to us!
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, we’ve made the process easy. Here’s how our returns policy works:
- Eligibility: Returns are accepted for new, unused items that show no signs of wear or use.
- Time Frame: Returns must be postmarked within 14 days from the original delivery date.
- Shipping Costs:
- Original shipping costs are non-refundable once an order has shipped.
- The buyer is responsible for the return shipping costs.
- High-Value Items: For items valued over $50, we recommend purchasing package insurance to cover loss, damage, or destruction during return shipping.
- Refund Process: Once your return is received and inspected, we will issue a refund to your original payment method within 7 days.
- Return Address: Please return your item to the address listed on your receipt.
- Defective Items: If your item has a manufacturer defect, please contact our customer service team for assistance.
Order Cancellations
You may cancel your order at no cost anytime prior to shipping. To cancel, simply email our customer service team with the following details:
- Your name
- Order number
- The email associated with the order
Once your order has shipped, it cannot be canceled, but you can still return the item following our returns policy.